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How do I do my blood test at home?
Your testing kit contains everything you need to do a finger-prick blood test at home. We’ll walk you through it with our online guide.
Can I buy a one-off test?
We offer a one-off thyroid test and females hormones test. These are one-offs because you mightn’t get as much value from checking them as regularly as our subscription tests.
How easy is it to cancel my subscription?
You can cancel your subscription for free at any time. In your dashboard, go to the Manage subscription section and click the ‘Manage subscription’ button. You can also change your next test date or how often you want to do a blood test here.
Do you offer refunds?
If you’ve received a kit but no longer want to do your test, email email@example.com to request a refund. Your refund will be minus the cost of your kit as it’s classed as medical equipment and can’t be reused (even if it’s unopened).
How do I use my discount code?
Simply enter your unique discount code at the checkout. Discount codes are only available for subscription test packages, so your code won’t work on one-off tests.
Do you sell gift cards?
Yes, you can buy a Thriva gift card for any amount to share with friends or family.
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